https://www.stoneandheen.com/home daily 1.0 2026-03-19 https://images.squarespace-cdn.com/content/v1/5f74b3317a97477958476663/1609270079720-NIGHCQZS64THQHZW17ML/Sheila+onstage.jpg Home Sheila Heen - Keynote Speech - Coauthor of Difficult Conversations & Thanks for the Feedback https://images.squarespace-cdn.com/content/v1/5f74b3317a97477958476663/1609269357760-5EOE5ZXW8GXKGJIZGIXX/Doug+pic+8.jpg Home Douglas Stone - Coauthor of Difficult Conversations & Thanks for the Feedback https://images.squarespace-cdn.com/content/v1/5f74b3317a97477958476663/1609268670828-17SPBXQ0SAYZ2CFQC9X0/Doug-and-Sheila.jpg Home Sheila Heen & Douglas Stone - Coauthors of Difficult Conversations & Thanks for the Feedback https://images.squarespace-cdn.com/content/v1/5f74b3317a97477958476663/1609268889838-200KRK3WMFSXXNLF6ACV/DS+on+Toronto+tv+show.PNG Home Sheila Heen & Douglas Stone - Coauthors of Difficult Conversations & Thanks for the Feedback https://images.squarespace-cdn.com/content/v1/5f74b3317a97477958476663/1609268809928-TRCS30HHZI1AKS53AO8Y/Sheila%26DougTriad-0614.jpg Home Sheila Heen & Douglas Stone - Founders of Triad Consulting Group https://images.squarespace-cdn.com/content/v1/5f74b3317a97477958476663/1609270597965-1AY2NGMDHIRTTPDVLCHC/_DSC1607.jpg Home Sheila Heen - Coauthor of Difficult Conversations & Thanks for the Feedback https://images.squarespace-cdn.com/content/v1/5f74b3317a97477958476663/33808f66-2a82-4891-9935-9add09ae25d8/Thanks+for+the+Feedback+Book+Cover+Image.png Home - How to learn from feedback with curiosity and grace. Thanks for the Feedback - New York Times Best Seller by Douglas Stone & Sheila Heen https://images.squarespace-cdn.com/content/v1/5f74b3317a97477958476663/22884a59-b0f0-4ea9-81df-b22c2e8b9050/Copy+of+Untitled+%281%29.png Home - “This is a mind-bogglingly powerful book.” Difficult Conversations - New York Times Best Seller by Douglas Stone & Sheila Heen https://www.stoneandheen.com/books daily 0.75 2026-03-19 https://images.squarespace-cdn.com/content/v1/5f74b3317a97477958476663/1601588333717-YG8CUTNI8T8JE7YC66PX/Thanks+for+the+Feedback+-+New+York+Times+Best+Seller+by+Douglas+Stone+%26+Sheila+Heen Books - Thanks for the Feedback Douglas Stone and Sheila Heen have spent the past fifteen years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. Learn more https://images.squarespace-cdn.com/content/v1/5f74b3317a97477958476663/a21751e0-3f48-4b85-afd0-5bbbe8da86ec/Copy+of+Untitled+%281%29.png Books - Difficult Conversations We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. Learn more https://www.stoneandheen.com/authors daily 0.75 2026-03-19 https://images.squarespace-cdn.com/content/v1/5f74b3317a97477958476663/1601490054145-3PJT7JIRXDLKZMQ1P5VV/Sheila+Heen+-+Coauthor+of+Difficult+Conversations+%26+Thanks+for+the+Feedback Authors - Sheila Heen Sheila is a Founder of Triad Consulting Group and a Lecturer on Law at Harvard Law School. Her husband teaches negotiation at MIT, and they are both schooled regularly in negotiation by their three kids. Learn More. https://images.squarespace-cdn.com/content/v1/5f74b3317a97477958476663/1601490173493-4R7L2VWISF0I266R5808/Douglas+Stone+-+Coauthor+of+Difficult+Conversations+%26+Thanks+for+the+Feedback Authors - Douglas Stone Doug is a Founder of Triad Consulting Group and a Lecturer on Law at Harvard Law School. He has also written screenplays, and is determined to play guitar better than his friends. Learn more. https://www.stoneandheen.com/doug-stone daily 0.75 2026-03-19 https://images.squarespace-cdn.com/content/v1/5f74b3317a97477958476663/1601602402485-TO5DAOMMAYTUEV8INJM4/Douglas+Stone+-+Best+Selling+Author+-+Founder+of+Triad+Consulting Douglas Stone - Douglas Stone BEST SELLING AUTHOR/FOUNDER OF TRIAD CONSULTING I am a Founder of Triad Consulting Group and a Lecturer on Law at Harvard Law School. Through Triad, I consult to a wide range of organizations, including Fidelity, Honda, HP, Merck, Shell, Time Warner, the Nature Conservancy, and the Boston Area Rape Crisis Center. I have also had the opportunity to teach and mediate around the world. I have worked with mediators and journalists in South Africa, Greek and Turkish political and community leaders in Cyprus, doctors and executives at the World Health Organization, and diplomats at the former Organization of African Unity in Ethiopia. I have appeared on many TV and radio shows, including Oprah and NPR’s Diane Rehm Show, and was a key-note speaker at the World Negotiation Forum in Brazil.In addition to teaching and consulting, I have spent 22 years with the Harvard Negotiation Project, where I worked with Roger Fisher and other colleagues on advanced negotiation applications and the development of negotiation theory. I learned an enormous amount from Roger, perhaps most importantly, how to cultivate optimism in the face of seemingly-intractable conflicts. I graduated from Brown in 1980, and Harvard Law School in 1984. Prior to returning to Harvard, I practiced transactional and regulatory banking law at firms in Boston and New York. In my spare time I play guitar with my band, Monkey Down. It’s not so much a band as it is a few guys pretending to be a band. https://images.squarespace-cdn.com/content/v1/5f74b3317a97477958476663/1609268312490-RQ2R00Q1DXQ2QW40CF78/Douglas+Stone+-+Best+Selling+Author+-+Founder+of+Triad+Consulting Douglas Stone Douglas Stone - Best Selling Author - Founder of Triad Consulting https://www.stoneandheen.com/training-consulting daily 0.75 2026-03-19 https://images.squarespace-cdn.com/content/v1/5f74b3317a97477958476663/97d7bee7-19e3-4618-b469-6e893a499661/Triad+Logo+-+Black+-+2000.png Training & Consulting Triad Consulting Group logo - Global Leadership Development Firm https://images.squarespace-cdn.com/content/v1/5f74b3317a97477958476663/1609270975939-O7QTPOWQT97AAXSZSGZY/Triad+Consulting+Group+-+Global+Leadership+Development+Firm+founded+by+Douglas+Stone+%26+Sheila+Heen Training & Consulting Triad Consulting Group - Global Leadership Development Firm founded by Douglas Stone & Sheila Heen https://images.squarespace-cdn.com/content/v1/5f74b3317a97477958476663/1609271328724-ZNU871PTDE01GVHSAL0Q/Harvard+Negotiation+Institute+-+Advanced+Difficult+Conversations+Course Training & Consulting - Join us at Harvard Harvard Negotiation Institute ADVANCED DIFFICULT CONVERSATIONS COURSE This course is designed to teach the concepts and skills that allow participants to initiate and maintain productive discussions in complex and emotionally fraught negotiations and conflicts. Through lecture, simulations, and in-depth study of participants’ own challenges, we examine psychological and interpersonal dynamics that make communication challenging, and offer a framework for managing such conversations more effectively. Learn more https://www.stoneandheen.com/thanks-feedback daily 0.75 2021-01-14 https://images.squarespace-cdn.com/content/v1/5f74b3317a97477958476663/1601586920884-SGODG0BFHN3017JP5VXO/Thanks+for+the+Feedback+-+New+York+Times+Best+Seller+by+Douglas+Stone+%26+Sheila+Heen Thanks for the Feedback Thanks for the Feedback - New York Times Best Seller by Douglas Stone & Sheila Heen https://www.stoneandheen.com/speaking daily 0.75 2026-03-19 https://www.stoneandheen.com/difficult-conversations daily 0.75 2023-08-21 https://images.squarespace-cdn.com/content/v1/5f74b3317a97477958476663/922ec392-82cd-4e1e-a252-b2d117594802/9780143137597+%284%29.jpg Difficult Conversations Difficult Conversations - New York Times Best Seller by Douglas Stone & Sheila Heen https://www.stoneandheen.com/sheila-heen daily 0.75 2026-03-19 https://images.squarespace-cdn.com/content/v1/5f74b3317a97477958476663/1601601611179-960JXJPNTD5VL54BWKHP/Sheila+Heen+-+Best+Selling+Author+-+Founder+of+Triad+Consulting Sheila Heen - Sheila Heen BEST SELLING AUTHOR/FOUNDER OF TRIAD CONSULTING I am a Founder of Triad Consulting Group and a Lecturer on Law at Harvard Law School. My corporate clients include BAE Systems, HSBC, the Federal Reserve Bank, Merck, MetLife, Novartis, Standard Bank of South Africa, Tatweer of Dubai, Unilever, and numerous family businesses. I often work with executive teams, helping them to work through conflict, repair working relationships, and make sound decisions together. In the public sector I have also provided training for the New England Organ Bank, the Singapore Supreme Court, the Obama White House, and theologians struggling with disagreement over the nature of truth and God. I have been lucky enough to spend the last twenty years with the Harvard Negotiation Project, developing negotiation theory and practice. I specialize in particularly difficult negotiations – where emotions run high and relationships become strained. Writing Difficult Conversations in the 1990’s and Thanks for the Feedback more recently, have forced me to be a sharper observer of patterns, to push my own understanding, and to accept frustration and confusion as part of the process of book writing. In trying to fix a writing problem, it often gets worse before it gets better. One of the side benefits of writing Difficult Conversations has been the chance to appear on shows as diverse as Oprah and the G. Gordon Liddy show, NPR’s Diane Rehm Show, Fox News, NPR’s Market Money and CNBC’s Power Lunch. I am a graduate of Occidental College and Harvard Law School. https://images.squarespace-cdn.com/content/v1/5f74b3317a97477958476663/1609267865912-7W2O0P75KBBJG627V4F7/Sheila+Heen+-+Best+Selling+Author+-+Founder+of+Triad+Consulting Sheila Heen Sheila Heen - Best Selling Author - Founder of Triad Consulting https://www.stoneandheen.com/learning-resources daily 0.75 2026-03-19 https://images.squarespace-cdn.com/content/v1/5f74b3317a97477958476663/1608576450923-EEKL9N6ZDLSFFC131V02/Find+the+Coaching+in+Criticism++-+Harvard+Business+Review Learning Resources - Find the Coaching in Criticism - Harvard Business Review What makes receiving feedback so hard? The process strikes at the tension between two core human needs—the need to learn and grow, and the need to be accepted just the way you are. As a result, even a seemingly benign suggestion can leave you feeling angry, anxious, badly treated, or profoundly threatened. Getting better at receiving feedback starts with understanding and managing those feelings. https://images.squarespace-cdn.com/content/v1/5f74b3317a97477958476663/1608579790116-9SGN9PGA7AGARN2KMTNV/Ask+An+Expert+Series%3A+Featuring+Sheila+Heen+-+The+New+York+Times Learning Resources - Ask An Expert Series: Featuring Sheila Heen - The New York Times This series of Ask an Expert features Sheila Heen, an expert in the field of conflict negotiation. Sheila answers reader questions about how to resolve disputes in families and businesses: from who is hosting the holiday party to how to tell your employees there is no year-end bonus. https://images.squarespace-cdn.com/content/v1/5f74b3317a97477958476663/1608582152342-BOV8515GPCY9JGULY8G3/Getting+Feedback+Right+-+The+Center+for+Effective+Philanthropy Learning Resources - Getting Feedback Right - The Center for Effective Philanthropy “What kind of feedback is most helpful to you?” “What sort of coaching would be most useful?” “What should I know about how you receive feedback that would help me give you feedback constructively?” “What’s your thinking on the role of feedback and how to give it? What do you find challenging about it, and what can I do to help?” Too often people think they are supposed to guess the answers to these questions. Don’t guess; talk about it. https://images.squarespace-cdn.com/content/v1/5f74b3317a97477958476663/c3d34260-5486-4e78-ad31-094649d8b6df/Thanks+for+the+Feedback+Team+Leader%27s+Facilitation+Guide_Page_01.jpg Learning Resources - Team Leader's Facilitation Guide We recommend you use this guide with your team to stimulate rich discussions around feedback preferences and how you can improve the feedback culture together. https://www.stoneandheen.com/contact daily 0.75 2025-05-13